General Terms & Conditions
By accessing or using the aq999 com platform, you are deemed to have fully accepted these Terms and Conditions. These Terms constitute a legally binding agreement between aq999 com and its users. If you do not agree with any part of these Terms, please refrain from using the platform.
Aq999 com reserves the right to modify or update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your automatic acceptance of the revised Terms. We encourage you to visit this page regularly.
These Terms and Conditions should be read together with the aq999 com Privacy Policy and Responsible Gaming Policy. All policies together form the complete agreement.
Account Register
To register on aq999 com, you must provide accurate, complete, and up-to-date information. Creating an account with false information is strictly prohibited, and such accounts may be closed at any time.
- Each person may register only one account — creating multiple accounts is strictly prohibited.
- The name, date of birth, and contact details provided at registration must be accurate.
- A government-issued ID (NID/Passport) may be required for account verification.
- The security of your account is entirely your responsibility — always use a strong password.
- Sharing or transferring your account to another person is strictly prohibited.
Aq999 com reserves the right to accept or reject any registration request. Additional verification may be required in cases of suspicious information or unusual activity.
Age Verification
The minimum age to participate on aq999 com is 18. By registering, you confirm that you are at least 18 years old. aq999 com may request proof of age at any time, and failure to provide it may result in temporary or permanent account suspension.
aq999 com enforces strict age verification to prevent minors from gambling. Parents and guardians are urged to keep their login credentials out of reach of children.
Deposits & Payments
Deposits on aq999 com must be made using approved payment methods, including bKash, Nagad, and Rocket. Withdrawals will be processed to the same payment method used for the deposit.
- Only payment methods registered in your own name may be used.
- Third-party payments are not accepted and may result in account closure.
- A minimum deposit amount applies — see the payments page for details.
- Deposits are generally processed instantly; contact support if you experience any issues.
- Deposits from money laundering or illicit sources are strictly prohibited.
Aq999 com reserves the right to investigate suspicious transactions and report them to the relevant authorities if necessary. Compliance with international AML (Anti-Money Laundering) regulations is a binding obligation for aq999 com.
Withdrawal Policy
To withdraw winnings from aq999 com, your account must be fully verified. aq999 com reserves the right to withhold withdrawals until the KYC (Know Your Customer) process is complete.
- Withdrawals are typically processed within 30 minutes to 24 hours.
- Identity verification is mandatory before your first withdrawal.
- A daily maximum withdrawal limit applies — see the withdrawals page for details.
- Wagering requirements must be met before withdrawing any winnings earned from bonuses.
- Withdrawals may be temporarily suspended in cases of suspicious activity.
Complete your KYC verification in advance for faster withdrawals — it's the quickest way to access your winnings.
Bonuses & Promotions
Aq999 com offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, which are clearly stated on the promotions page.
- Please read the relevant terms and conditions before claiming any bonus.
- Bonus funds cannot be withdrawn until the wagering requirements have been met.
- Claiming bonuses from multiple accounts or abusing bonus offers is strictly prohibited.
- Aq999 com reserves the right to modify or cancel any bonus offer at any time.
- Expired bonuses will be automatically forfeited.
- In the event of any bonus-related dispute, the decision of aq999 com shall be considered final.
Betting Rules
Once a bet is placed and confirmed on aq999 com, it cannot be changed or cancelled. aq999 com is not liable for compensation if a bet is not accepted due to a technical error.
- The outcome of all bets depends on the official result of the relevant event.
- Aq999 com is not responsible for bets lost due to internet disruptions.
- Maximum bet limits are set individually for each market.
- Aq999 com reserves the right to investigate any unusual betting patterns.
- If match-fixing is detected in a sports event, the related bets may be voided.
Odds may be updated during live betting due to market fluctuations. The odds at the time of final bet confirmation will apply.
Prohibited Activities
The following activities are strictly prohibited on aq999 com. Any involvement will result in immediate account closure, and all funds on the account may be forfeited:
- Creating multiple accounts to claim bonus benefits.
- Using bots or automated software to play games.
- Exploiting technical vulnerabilities in the platform to gain an unfair advantage.
- Stealing or misusing another user's account credentials.
- Using the platform for money laundering or any form of illegal financial activity.
- Operating an account on behalf of a minor.
aq999 com reserves the right to take legal action against users involved in prohibited activities and may share relevant information with the appropriate authorities.
Responsible Gaming
Aq999 com places responsible gaming at the top of its priorities. We believe gaming should be a source of entertainment — not addiction. To support this, we provide a range of tools and services.
- Deposit Limits: Set daily, weekly, and monthly deposit limits.
- Voluntary Break: Temporarily suspend your account for a set period at any time.
- Permanent Exclusion: Request a permanent account closure if needed.
- Session Limits: Set a limit on how long you can play in a single session.
If you experience any gaming issues, please contact the aq999 com support team. For more information, visit our Responsible Gaming View Page.
Account Closure & Termination
You may close your account at any time. We recommend withdrawing any remaining balance before doing so.
- Aq999 com may close an account without prior notice in the event of a policy violation.
- If fraud is proven, all funds in the account may be forfeited.
- Transaction records will be retained for legal purposes even after an account is closed.
- Contact the support team to reactivate a closed account.
Limitation of Liability
Aq999 com provides its platform on an "as is" basis. aq999 com shall not be liable for any losses arising from technical issues, server downtime, or third-party errors.
Aq999 com is not obligated to compensate for games or bets affected by internet disconnection, power outages, or other external factors. However, in cases of verifiable technical errors, aq999 com will endeavor to provide a fair resolution.
For any disputes or complaints, please contact our 24/7 support team. We are committed to providing fair and prompt resolutions at all times.
Terms Updates & Contact
Aq999 com reserves the right to update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email. However, it remains the user's responsibility to stay informed — please review this page regularly.
If you have any questions or feedback regarding these Terms and Conditions, please contact our support team. Our support representatives are available 24/7, seven days a week.
- Updated Terms and Conditions take effect from the date of publication.
- Continued use of the platform after any changes constitutes acceptance of the updated Terms.
- In the event of a legal dispute regarding the terms and conditions, applicable laws and jurisdiction will govern.